Receptionist Description and the Best Paid Reception Jobs

The receptionist is often the first person people meet. Whether it is a hotel lobby, a busy medical clinic or a law firm, the front desk keeps things running smoothly. This guide explains what the role involves, the skills employers look for and what you can expect to earn.

What does a receptionist do?

Reception is an administrative support role. The work usually takes place at the front desk, in a lobby or in a waiting area. You greet customers, clients or patients. Then you direct their enquiry to the right person or team.

Common receptionist duties

• Greeting customers, clients or patients
• Responding to enquiries by phone, email and in person
• Managing the diary or calendar of management
• Handling deliveries and dispatches where needed
• Ordering front office stationery before supplies run out
• Sending and receiving mail
• Completing general administrative tasks

Your goal is simple. Support your team and make sure every enquiry reaches the correct person.

Receptionist skills employers look for

Every employer has its own priorities. Still, most reception roles call for a similar set of skills.

• Typing and a good working speed
• Knowledge of Microsoft Office and other software
• A friendly, professional phone manner
• Strong organisation skills
• The ability to work as part of a team
• Genuine enjoyment of working with people

Some personal qualities also stand out. A positive attitude, good listening skills and reliability go a long way. Because the job involves constant people contact, strong people skills are highly valued.

Receptionist versus secretary

The two roles overlap, but they are not identical. The key difference is greeting. A receptionist greets people in a reception area, lobby or from behind the front desk. A secretary is not always required to do this.

Where receptionists work

Many industries need reception staff. Common examples include:

• Hospitality, including hotels
• Hospitals, medical centres and clinics, such as doctors, chiropractors and vets
• Dental practices
• Law firms
• Any organisation that greets customers, clients or patients

Working hours vary too. Receptionist roles can be full time or part time, and some organisations offer weekend shifts. Requirements change from industry to industry, but the core duties stay consistent.

What receptionists earn

The average receptionist salary sits at around $22 per hour. Most pay rates fall between $18 and $27 per hour. Your actual rate depends on the industry, your location and your experience.

Getting started without experience

You can land a reception job without formal qualifications. Many people start with transferable skills from retail, hospitality or customer service. Online reception courses can also help you build the skills employers want. A receptionist certificate adds further proof of your abilities.

Writing a resume and preparing for interviews

Your resume should win you an interview. Focus on your experience, typing speed and computer skills. Keep it clear and easy to scan. A short, focused cover letter can also help you stand out.

Interviewers often ask a few common questions. Prepare clear answers for these:

• Why do you want this job?
• What was your last job, and what reception experience do you have?
• What are your professional strengths?
• Why should an employer hire you for this role?

Each answer should show you fit the role. Use specific examples wherever you can.

What to wear to a reception job

Unless a uniform applies, reception roles usually call for conservative business attire. A professional outfit often includes a button-down shirt or blouse, a skirt or pants, and professional shoes. When in doubt, dress one step above the workplace standard.

Your practical takeaway

Start by building a clear resume that highlights your people skills and computer ability. Then apply for roles that match your strengths and availability. Connectzapp matches your profile with relevant jobs posted by employers. When you both express interest with one click, a connection is made. Visit Connectzapp to find your next reception role.