How People Working In Hospitality make their Job Better…

How People Working In Hospitality make their Job Better

Hospitality work can be tough, but there are ways to make it easier, more enjoyable, and less stressful while also helping your career. Here are some practical strategies:

1. Manage Stress & Workload

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  Prioritise tasks – Focus on what’s most urgent (e.g., serving food while it’s hot before less urgent tasks).

  
  


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  Take micro-breaks – Even 2 minutes to breathe, stretch, or drink water can reset your energy.

  
  


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  Stay organised – Keep your workstation tidy; it saves time and reduces stress.

  
  

2. Improve Customer Interactions

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  Use scripts – Have go-to polite phrases for handling complaints (“I understand your concern, let me see what I can do”).

  
  


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  Don’t take it personally – Most rude customers are reacting to the situation, not you.

  
  


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  Empathy & professionalism – Staying calm can actually make customers more cooperative.

  
  

3. Protect Your Health

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  Footwear matters – Invest in supportive, non-slip shoes to reduce fatigue.

  
  


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  Stay hydrated & eat well – Hospitality shifts burn a lot of energy.

  
  


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  Stretch before and after work – Helps with back, shoulder, and leg pain.

  
  

4. Build Good Relationships at Work

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  Help teammates when possible—it builds trust and makes shifts smoother.

  
  


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  Communicate clearly – If you’re overwhelmed, let your manager or team know.

  
  


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  Stay positive – A friendly team makes long shifts much more bearable.

  
  

5. Grow Your Skills

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  Learn cross-skills (bartending, front desk, barista work, POS systems). Makes you more valuable and flexible.

  
  


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  Take short courses (RSA, food safety, hospitality certificates, languages). These often help with promotions.

  
  


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  Ask for feedback – Shows initiative and helps you improve.

  
  

6. Look After Your Career

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  Set small goals – E.g., moving from waitstaff to supervisor within a year.

  
  


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  Network with colleagues & managers – Hospitality is about connections; they can lead to new opportunities.

  
  


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  Update your resume regularly – Don’t forget to note customer service, conflict resolution, and multitasking skills (all highly transferable).

  
  

7. Protect Work–Life Balance

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  Say no to constant overtime if it burns you out.

  
  


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  Plan rest days properly – Use time off to recharge, not just catch up on chores.

  
  


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  Have a hobby outside work – Keeps your identity from being only about the job.

  
  

✨ Bottom line: You can make your hospitality job better by managing stress, looking after your health, building strong team relationships, and using the role as a stepping stone to better opportunities.